The Wrocław Centre for Social Development (WCRS) is looking for someone to carry out information point duties as part of the “Passage of Dialogue (Przejście Dialogu)” project.
The Passage of Dialogue is a place for meetings and activities that foster social and intercultural dialogue. We run and co-organise workshops, debates, campaigns, exhibitions and other activities on social and intercultural themes. We provide information and integration support for migrants, refugees and residents of Wrocław.
You can read more about our work on our website, Facebook page and Instagram. If you have experience in providing information and are interested in working for an institution that supports migrants and refugees, we encourage you to apply!
The person in this role will:
-
provide information to Passage of Dialogue clients in person, by e-mail and by phone, in Polish and Ukrainian;
-
organise the work of the information point, refer people to specialist consultations, and help clients with tasks such as filling in surveys and other documents relating to the consultations;
-
help manage the calendar of meetings and events, handle bookings of the space for events and meetings, and liaise with guests and trainers/meeting leaders;
-
prepare the space for scheduled meetings and educational and integration training sessions;
-
ensure the smooth running and logistics of the space (including monitoring and replenishing stock, such as office, educational and promotional materials);
-
keep the Passage of Dialogue space neat and tidy, and look after the display, cataloguing and archiving of educational and promotional materials; support the promotion team with photographic documentation;
We are looking for someone who:
-
has experience of customer service in person, by e-mail and by phone;
-
has an excellent command of written and spoken Polish and can also communicate in Ukrainian (knowledge of other languages, such as English or Belarusian, is an advantage);
-
has good communication skills, is open to other cultures, is courteous and cares about social, equality and environmental issues;
-
is highly proficient in MS Office (especially Excel) and databases;
-
is very well organised, with attention to detail and good time management;
-
is flexible and able to work under time pressure.
Additional skills and competences:
a proactive approach, responsibility for assigned tasks and reliability;
the ability to solve problems independently and learn quickly.
What we offer
-
interesting and inspiring work in an intercultural environment;
-
the opportunity to design and implement projects, strategies and activities that help improve the situation of migrants and refugees in Wrocław;
-
opportunities for personal development (training, workshops) and for pursuing an interest in intercultural work;
-
work in a close-knit, open, international team.
Type of contract: contract of mandate (umowa zlecenie)
How to apply
Please send a short cover letter, your CV and the signed information clause (document attached below) by 15:00 on 31 October 2023 to przejsciedialogu@wcrs.pl, with the subject line “Przejście Dialogu – punkt informacji”.
