Would you like to develop in an intercultural environment? Do you enjoy teamwork and take an interest in social issues?
The Wrocław Centre for Social Development (WCRS) is looking for a candidate to carry out tasks at the information and customer service point as part of the Passage of Dialogue (Przejście Dialogu) project.
The Passage of Dialogue is a place for meetings and activities that foster social and intercultural dialogue. We organise and co-organise workshops, debates, campaigns, exhibitions and other activities on social and intercultural themes. We run information and integration activities for migrants, refugees and residents of Wrocław. You can read more about what we do on our website and on our Facebook and Instagram profiles.
If you have experience of providing information and would like to work at an institution that supports migrants and refugees, we encourage you to apply!
The person in this role will:
– organise the work of the information point, refer people to specialist consultations and help clients with tasks such as filling in questionnaires and other documents relating to the consultations;
– provide information to Passage of Dialogue clients in person, by e-mail and by phone, in Polish, Ukrainian and English;
– prepare the space for scheduled meetings, educational and integration training sessions and events, and respond to the day-to-day needs of event facilitators;
– ensure the smooth running of the space and its logistics (including monitoring and replenishing stock, such as office, educational and promotional materials);
– keep the Passage of Dialogue space tidy and look after the display, cataloguing and archiving of educational and promotional materials;
– work closely with the Passage of Dialogue Programme Department and Promotion Department.
We are looking for someone who:
– has experience of customer service in person, by e-mail and by phone;
– has a very good command of written and spoken Polish;
– can communicate in Ukrainian and English (knowledge of other languages is an advantage);
– is communicative, open to other cultures and courteous, and cares about social, equality and environmental issues;
– has a very good knowledge of office tools and applications, including MS Office;
– is very well organised, attentive to detail and punctual;
– is flexible and able to work under time pressure;
– is available and willing to work at different times (mornings, afternoons and Saturdays), approximately 100 hours a month;
– can plan and organise their own work.
Additional competences and skills:
– a proactive attitude;
– reliability and a responsible approach to assigned tasks;
– the ability to solve problems independently and learn quickly.
What do we offer?
– interesting and inspiring work in an intercultural environment;
– the opportunity to create and carry out projects and activities that help improve the situation of migrants and refugees in Wrocław;
– opportunities for personal development (training, workshops) and for pursuing your interest in intercultural activities;
– work in a close-knit, open, international team;
– flexible working hours that take your needs and availability into account.
Type of contract: civil-law contract (contract of mandate)
How to apply
Please send a short cover letter, your CV and the signed information clause (document attached below)
by 10:00 on 7 October 2024 to przejsciedialogu@wcrs.pl, with the subject line “Przejście Dialogu – punkt informacji”.
Incomplete applications will not be considered.
